Last Updated: August 12, 2026

At Peeely, we want you to feel confident when starting your branding project. Our goal is simple: deliver work you’re genuinely excited to use.

This Refund Policy explains when a full or partial refund may be available while protecting both our clients and the creative work involved in every project.

1. Concept Approval

A concept is considered approved once you clearly select a creative direction for Peeely to refine and develop further.

Approval may be provided through:

• Email confirmation

• Your project feedback form

• Written confirmation through an approved project communication channel

Selecting a concept does not mean the project is finished. Revisions can still be requested according to your package.

Your first concepts are delivered within 48 hours after we receive your completed brief and confirmed payment.

2. Full Refund Guarantee

If the initial creative direction is not right for you, you may be eligible for a 100% refund under the conditions below.

Before Concept Approval

You may request a full refund before approving a concept, provided you have given us clear feedback and allowed our team at least one reasonable opportunity to address your concerns.

After Concept Approval

If you have selected a concept but remain dissatisfied after refinement, you may request a full refund within 7 calendar days of concept approval, provided:

• Final files have not been delivered

• The final design has not been used commercially

• Production of additional package deliverables has not been substantially completed

Our goal is to make starting with Peeely feel low-risk while keeping the creative process fair for everyone involved.

3. Partial Refunds

For logo and initial identity work, refund requests made more than 7 days after concept approval may be considered for a partial refund.

As a general guideline:

• 1–2 completed revision rounds: up to 60% refund

• 3–4 completed revision rounds: up to 40% refund

Requests made after this stage will be reviewed individually based on the amount of work already completed.

4. Brand Starter & Signature Brand System

Our Brand Starter and The Signature Brand System packages include multiple custom deliverables beyond the initial logo concepts.

Refund eligibility applies primarily during the initial concept and identity-development stage.

Once substantial work has begun on additional deliverables such as:

• Brand guidelines

• Social media assets

• Stationery

• Brand patterns

• Icon systems

• Mockups

• Additional brand applications

• Strategy and positioning

the completed portion of the package may become non-refundable.

Where appropriate, Peeely may calculate a refund based on the remaining uncompleted portion of the project.

5. When Refunds Are Not Available

Refunds will generally not be available when:

• More than 14 days have passed since concept approval

• Five or more revision rounds have been completed

• Final approved files have been delivered

• Final files have been accessed, downloaded, or used commercially

• The client substantially changes the original brief after work begins

• The client changes the company or product name after concepts have been created

• Additional package deliverables have already been completed

• The project has been closed due to prolonged client inactivity

Exceptions may be considered where there is a proven issue on Peeely’s side, including plagiarism, corrupted final files, missing agreed deliverables, or significant technical errors.

6. Client Inactivity

Active client participation is essential to completing a branding project successfully.

If we receive no response, feedback, required information, or approval from you for 40 consecutive calendar days, Peeely may mark the project as inactive or completed.

Once a project is closed due to inactivity:

• Work completed up to that point may be delivered as-is

• Original turnaround commitments no longer apply

• Additional revisions are not automatically included

• The project becomes non-refundable

• Reopening the project may require rescheduling or an additional fee

  
  

7. Changes After Final Delivery

Once your final approved files and included package deliverables have been delivered, the original project is considered complete.

Any new changes, concepts, additional assets, or requests made after final delivery may be treated as additional work and quoted separately.

8. Before We Refund, We’ll Try to Make It Right

Our first goal is always to deliver work you love.

Before processing a refund, we may offer to:

• Rework the selected direction

• Assign another designer

• Provide an alternative creative direction

• Arrange direct support from your Project Manager

• Add additional concepts where appropriate

You are not required to accept additional work where a refund is otherwise valid under this policy.

9. How Refunds Are Processed

Approved refunds are returned to the original payment method used to place the order.

Please note:

• Processing times depend on your bank or payment provider

• Currency conversion differences may occur

• Third-party banking or processing fees may not be refundable

• Peeely does not control how quickly your financial institution posts the refund

Once processed by Peeely, you will receive confirmation.

10. How to Request a Refund

To request a refund, contact:

contact@peeely.com

Please use the same email address used to place your order and include:

• Your name

• Company name

• Order or project reference

• A brief explanation of what isn’t working for you

Our team will review your request and respond as quickly as reasonably possible.

11. Chargebacks

If you have a concern regarding your project or payment, please contact Peeely before initiating a chargeback.

Opening a payment dispute may automatically pause your project and any pending file delivery while the dispute is investigated.

Peeely reserves the right to provide project records, communication history, delivered concepts, approvals, and other relevant evidence to the payment provider when responding to a dispute.

12. Our Promise

We want you to leave Peeely with a brand you’re proud to put in front of the world.

If something isn’t right, we’ll make a genuine effort to fix it—whether that means refining the work, changing creative direction, bringing in another designer, or issuing an eligible refund under this policy.

Peeely
Customer Support: contact@peeely.com

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